PRIVACY POLICY
Who we are
Our website address is: https://flprowash.com. Florida Pro Wash provides exterior cleaning services including pressure washing, soft washing, roof cleaning, house washing, and related services.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
When you submit a contact form, request a quote, or schedule service, we collect the information you provide, which may include your name, email address, phone number, service address, and details about the service you are requesting. We use this information solely to respond to your inquiry, prepare estimates, schedule services, communicate about your project, and provide customer support. Contact form submissions are stored for record-keeping and customer service purposes and are not used for marketing communications without your separate, explicit consent.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use analytics services such as Google Analytics to understand how visitors interact with our website. These services may collect information including pages visited, time spent on pages, referring websites, approximate geographic location, device type, and browser information. This data is used in aggregate form to improve our website and services. We do not link this analytics data to any personal information you provide through contact forms or SMS opt-in.
Who we share your data with
We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business, such as:
- Customer relationship management (CRM) and scheduling platforms used to manage your service appointments
- Email service providers used to send transactional emails such as estimates and invoices
- Payment processors used to securely handle payment transactions
- Website hosting and analytics providers
These providers are contractually obligated to protect your information and use it only for the services they provide to us. We may also disclose information when required by law, court order, or to protect our legal rights.
SMS opt-in data and consent are never shared with third parties or affiliates for any purpose. This information is excluded from all data sharing arrangements.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Contact form submissions and customer service records are retained for as long as needed to provide ongoing service and to comply with legal, accounting, or reporting requirements. SMS opt-in records are retained for the duration of your opt-in plus a reasonable period after opt-out for compliance documentation purposes.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Other personal data is processed within the United States by the service providers described above.
Your contact information
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:
Florida Pro Wash
Phone: (850) 919-9274
Email: info@flprowash.com
Website: https://flprowash.com
Additional information
How we protect your data
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmitted through our website, secure hosting environments, restricted access to personal data on a need-to-know basis, and use of reputable third-party service providers that maintain industry-standard security practices. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
What data breach procedures we have in place
In the event of a data breach involving personal information, we will investigate the incident promptly, take steps to contain and remediate the breach, and notify affected individuals and applicable regulatory authorities as required by law.
What third parties we receive data from
We do not receive personal information about you from third parties, except for limited data from service providers necessary to deliver our services (for example, mapping or routing data tied to a service address you provide).
What automated decision making and/or profiling we do with user data
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on you.
Industry regulatory disclosure requirements
Sharing of Personal Information
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.
Opting Out of Text Messages
You have the right to opt out of receiving text messages from Florida Pro Wash at any time. To opt out, reply “STOP” to any text message you receive from us. After you send “STOP,” you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
Consent and Opt-In
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.
SMS Communications Policy
By opting in to receive text messages from Florida Pro Wash, you agree to receive SMS messages related to quote requests, appointment scheduling and reminders, service updates, estimates, invoices, customer support, and occasional promotional offers.
- Message frequency varies.
- Message and data rates may apply.
- Standard carrier rates may apply to each message sent or received according to your mobile service plan.
- Consent is not a condition of purchase.
You may opt out at any time by replying STOP to any message. After you send “STOP,” you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
For assistance, reply HELP or contact us at (850) 919-9274 or info@flprowash.com.
We do not share, sell, or disclose your personal information, including mobile numbers or SMS opt-in data, with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared with any third parties.